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AspireVue

ASPIREVUE CORPORATION

RETURN POLICY

LAST UPDATED:    July 1, 2025

At AspireVue Corporation, we strive to ensure every client and participant receives exceptional value from our assessments, coaching, and platform subscriptions. Because many of our services involve digital access, assessments, and personalized content, we’ve designed this policy to balance fairness with transparency.

Digital Assessments and Reports

  • All assessment purchases (e.g., personality, leadership, or 360 feedback instruments) are non-refundable once access has been provided or an assessment link has been sent. Each license incurs third-party costs at the time of activation.
  • If you encounter a technical issue that prevents completion of your assessment, please contact info@aspirevue.com within 7 days of purchase. We will work with you to reactivate or replace the assessment at no additional charge.

Subscription Plans and Memberships

  • AspireVue subscriptions (e.g., Insight Journey, Leader Journey, or Enterprise plans) may be canceled at any time through your account settings or by contacting support.
    • Monthly subscriptions: Cancellations take effect at the end of the current billing cycle.
    • Annual subscriptions: Refunds are available within 14 days of initial purchase if no assessments or coaching sessions have been activated. After that period, refunds are not issued, but access will remain active through the end of the paid term.

Coaching and Consulting Services

  • Because AspireVue coaching sessions are reserved and scheduled in advance, session fees are refundable only with at least 24-hour notice of cancellation. No-shows or same-day cancellations are not eligible for refunds. If AspireVue cancels or reschedules a session, a full credit or reschedule will be offered.

Technical or Billing Errors

  • If you believe you were charged in error, please notify support@aspirevue.com within 10 business days. Verified duplicate or erroneous charges will be fully refunded to your original payment method within 7 business days.

Contact

Questions or requests regarding this policy may be directed to: info@aspirevue.com

AspireVue Corporation

(949) 600-3391

 

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